Shipping and Payment information
UPDATE - Dear PL community, we are to inform our customers that we are currently experiencing longer than usual delays on some domestic and International deliveries due to the current COVID19 situation.
We appreciate your patience and support in these uncertain times.
We are doing our absolute best to get your order out as soon as possible so it can be on it's way to it's new home.
All orders are tracked and you will receive your tracking number for delivery updates, once your package has been sent.
Penny Lane The Store does not take responsibility for any lost, stolen or damaged goods.
At Penny Lane, we do our best to provide sustainability in all that we do, this includes packaging and handling. Your item will be sent in an earth friendly, 100% biodegradable satchel so you can consciously discard in your compost or reuse as you like x
*All Australian orders are sent via Australia Post Services & sent from Western Australia.
All orders are shipped based on a flat rate fee.
Penny Lane orders within Australia
- Standard shipping $9 FLAT RATE
- Express shipping $12.95 FLAT RATE
Once your package has been sent you will receive a tracking number and details via email or text so your parcel will be trackable.
Please ensure that the shipping details and address entered is correct as any incorrect information will result in the parcel being returned to sender and you will be liable for the extra posting costs to send it back.
For more information regarding postage please visit your nearest Post Office or visit http://auspost.com.au
*NEW ZEALAND - $20 FLAT RATE
*INTERNATIONAL - $25 FLAT RATE ( Australia Post )
Once your order has been sent you will be emailed a unique tracking number
International orders should arrive within 6-15 working days once payment has been received.
Delivery time excludes custom clearance delays.
We use both Australia Post and DHL. Additional shipping costs will be charged for parcels costing over $100 on shipping internationally - Based on size and weight.
-Please note that Penny Lane The Store will not be responsible for any customs or import charges.
-Our posting days are from Monday to Friday excluding public holidays unless otherwise specified. All orders are processed and shipped the day of order if order within the given shipping days and times, otherwise it will be shipped the following business day.
-Please email firstname.lastname@example.org for any queries regarding your package.
-Please double check all personal and postage details when completing your order as we do not take responsibility for missing or damaged packages.
- Penny Lane The Store will not be liable for unreceived parcels once they have been despatched.
- Penny Lane The Store final order prices do not include duties and tax and is not responsible to cover any duties and tax charges. Please check with your local customs office for further information.
* Unfortunately Penny Lane The Store cannot guarantee you will receive your package within the given time frame as there can be postage delays that are out of our control. We do not hold responsibility for lost or damaged packages.
DUTIES AND TAXES
Please note orders shipped internationally may incur duties and taxes which are applied by customs.
The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.
Should the customer refuse to pay duties and taxes held on an order applied by customs, the responsibility lies with the customer to arrange for the order to be returned to Penny Lane The Store in order to receive an Exchange or Credit note.
Echanges/ Credit notes will only be issued once return orders have been received and confirmed by us.
Please contact your local customs or DHL office for more information regarding taxes and duties payable in your region.
Penny Lane the Store, ensures your information is safe and secure.
We create an ease of purchase whilst keeping it safe.
You can choose from any of the below payment options that suit you.
1. Credit / Debit Card. This is processed through our secure Shopify server account - Penny Lane The Store will NEVER see your credit or debit card or bank details.
2. PayPal. PayPal uses the strictest internet security available - Penny Lane The Store will never see your credit, debit card or bank details. You do not need a PayPal account to pay via PayPal, you can just enter your credit or debit card details then you can purchase.
For any more information regarding PayPal please visit www.paypal.com.au
3. Afterpay. Buy Now & Pay Later with Afterpay. This magic little method allows you to treat yourself right there and then without the pressure of paying the full amount all at once. After pay will automatically debit four equal instalments over an 8 week period until the item/s are paid off. Guilt and interest free ;)
For any more information regarding or signing up to Afterpay please visit https://www.afterpay.com/en-AU/index